Common questions from our customers.
We allow the return of goods of unsuitable size or even change of mind, by issuing a return process within 14 days.
However, the cost of delivery has to be borne by the customer themselves.
Drop off the goods to nearby Ninja Van / ABX Express / City-Link Express center after the return request is approved.
Upon receiving the goods (in 30days), the refund will happen in 7 business days if it passes the inspection.
The goods' conditions should be intact, with no damage to the original package (not open) and price label.
We serve the rights of refund based on goods conditions.
WhatsApp us your order number with the goods you plan to return, attached with the goods picture.
Once we approve your return, then you may proceed to send the goods to any Ninja Van / ABX Express / City-Link Express center.
We allow the exchange of goods of unsuitable size or expired, by issuing a exchange process within 14 days.
Drop off the goods to nearby Ninja Van / ABX Express / City-Link Express center after the exchange request is approved.
Upon receiving the goods (in 30days), the exchange will happen in 7 business days if it passes the inspection.
We serve the rights of exchange based on goods conditions.
WhatsApp us your order number with the goods you plan to exchange, attached with the goods picture.
Once we approve your exchange, then you may proceed to send the goods to any Ninja Van / ABX Express / City-Link Express center.
To check on your order status, sign in to your account and check the status under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout.
In your shipment confirmation email you will receive a tracking number. Use this number in the online tracking system of the designated courier company to keep track of your shipment. This is also applicable for those who have opted for guest checkout.
Please contact us at sales@icare520.com for further assistance.
Once your order has been placed successfully, you will not be able to cancel it.
Unless the item is an Online Exclusive, we can check its availability in our physical stores.
The Memberships is the Special Privileges Customer Package with design for our customers.
With an annual membership fee, the member / customer is entitled to a certain discount or cheaper Shipping cost.
Besides, members / customers are able to enjoy their birthday month specialty.
Our members (registered customers) are entitled to certain discounts and cheaper shipping costs.
They are also able to enjoy their birthday month specialty.
More member benefits are coming in near future.
The tokens are our appreciation to our members (registered customers).
Our members can redeem discounts or goods with the available number of tokens.
Terms and conditions applied.
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